Terms of Service

TERMS OF SERVICE Last Updated: October 2026 This Master Terms of Service ("Agreement") is a legally binding contract between Catchups Video Ltd. ("Company", "we", "us") and the individual or business entity accessing or utilizing the Service ("Client", "you"). 1. The Agreement, Eligibility, and Acceptance 1.1 Acceptance and Onboarding This Agreement governs Client’s access to and use of the Catchups.ai platform, APIs, browser extensions (including the Catchups.ai Chrome Extension), self-service customer dashboard, and associated video rendering infrastructure (collectively, the "Service"). Client accepts and agrees to be bound by the terms of this Agreement by: • Actively checking the digital consent box during account registration, self-serve onboarding, subscription checkout, or browser extension installation; • Executing an Order Form, Statement of Work, or enterprise agreement referencing this Agreement; or • Otherwise accessing, integrating, or utilizing the Service or API. For regulatory and compliance verification, Company automatically and securely logs the timestamp, IP address, account identifier, and user credentials associated with digital acceptance. If you do not agree to this Agreement, you must not check the consent box and are strictly unauthorized to access or use the Service. 1.2 Hierarchy of Terms This Agreement applies to all self-service customers and enterprise clients alike. If the parties execute a separate, bespoke written Order Form or Service Level Agreement ("Order Form"), the specific commercial terms of that Order Form shall prevail over any conflicting terms herein solely for the scope of that Order Form. 1.3 Authority and Legal Entity Representation If you enter into this Agreement on behalf of a corporation, partnership, or other legal entity, you represent, warrant, and covenant that you possess full legal power and corporate authority to bind that entity to this Agreement. 1.4 Trade Sanctions and Compliance Client represents and warrants that neither it, nor any of its affiliates, officers, directors, or controlling beneficiaries, is subject to international trade sanctions, economic embargoes, or restrictive party lists (including those administered by OFAC, the United Nations, the European Union, the United Kingdom, or the State of Israel). 2. The Service, API License, and Access Rights 2.1 Service Infrastructure Catchups.ai operates an autonomous, AI-orchestrated video production platform that transforms raw information, text copy, metadata, listing URLs, or specified topics into high-definition, short-form video summaries, visual showcases, and updates ("Output"). 2.2 License Grant Subject to strict compliance with this Agreement and the timely payment of applicable subscription or usage fees, Company grants Client a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to: • Access and utilize the Catchups.ai platform, customer dashboard, API endpoints, and browser extensions solely for Client's internal business operations or direct customer-facing product integrations; and • Display, broadcast, market, publish, and distribute rendered Output generated by the Service across digital, social, and broadcast media channels. 2.3 Acceptable Use and Platform Protection Client shall strictly adhere to system rate limits, concurrent rendering constraints, and fair-use guidelines established by the Company. Client shall NOT: • Reverse engineer, decompile, disassemble, or extract source code from the rendering engine, compilation pipeline, or browser extensions; • Resell, lease, sublicense, or distribute direct API or dashboard access to third parties without prior written authorization; • Deploy automated scrapers, bots, or extraction scripts against the Catchups.ai platform; or • Attempt to bypass pre-render credit checks or security firewalls. Any violation constitutes a material, non-curable breach resulting in immediate suspension or termination of access. 3. Intellectual Property, Input Authorization, and Content Risks 3.1 Autonomous Synthesis and Conduit Principle The Service programmatically crawls, parses, and synthesizes information, text, metadata, and media assets residing at URLs explicitly supplied or targeted by Client (including via the Catchups.ai Chrome Extension). Company operates strictly as an automated, neutral technical conduit executing processing instructions at the Client's direct command. Company does not pre-screen or guarantee that third-party web content, source imagery, or text fetched at Client’s instruction is free of third-party intellectual property, privacy, or publicity claims. 3.2 Client IP Warranty & URL Authorization Mandate (The "Authority Token") • Ownership and Clearance: Client represents, warrants, and covenants that it owns, or has secured all necessary licenses, permissions, authorizations, and waivers for all brands, trademarks, trade dress, logos, product designs, architectural imagery, texts, and media assets uploaded or targeted via API prompts, listing inputs, or URLs ("Client Targeted Assets"). • Right to Direct Processing: Client explicitly warrants that it possesses the full legal authority to instruct the Service to fetch, crawl, parse, and synthesize content from any URL submitted to the platform or accessed via browser extensions. • Operational Processing License: Client grants Company and its sub-processors a worldwide, non-exclusive, royalty-free, fully paid-up license to host, cache, crawl, process, reproduce, and adapt Client Targeted Assets and fetched materials solely as required to generate, render, and deliver the Service and Output to Client. 4. Special Provisions for Browser Extensions (Chrome Extension) 4.1 Scope and Mechanism Company offers browser extensions (e.g., the Catchups.ai Chrome Extension) enabling authorized users to initiate the video generation pipeline directly while viewing third-party web pages. 4.2 Direct Active Instruction Activating the Extension on any webpage or domain constitutes a direct, active instruction by Client to the Service to fetch, read the DOM, extract media elements, and synthesize the content of that specific URL under the Authority Token provisions of this Agreement. 4.3 Third-Party Website Terms and Indemnification Client acknowledges that Company does not control, review, or filter third-party sites targeted by Client. Client represents and warrants that its use of the Extension complies with all applicable website terms of service and third-party rights. Client’s indemnification obligations under Section 9 shall strictly apply to any third-party claims arising from Extension activations. 5. Billing, Plans, Credit Engine & Top-Up Mechanics 5.1 Value Metric and Currency Usage, subscription quotas, and add-ons are denominated in Video Minutes (or corresponding Video Seconds) of requested video generation time. All monetary transactions are processed in United States Dollars ($ USD). 5.2 Pre-Render Credit Validation (Hard Limit — No Negative Debt) • Validation Engine: Before initiating any video render, the platform automatically validates that the requested render duration (T_requested) does not exceed the workspace's total active credit balance (B_total): T_requested ≤ B_total • Deficit Handling: If available credits are insufficient to complete the requested video in its entirety, rendering is immediately blocked, and the system prompts the user to purchase an on-demand top-up or upgrade their plan (ERR_INSUFFICIENT_CREDITS). • No Unscheduled Overage or Debt: Production is never cut mid-render, and workspaces are never subjected to unscheduled overage penalties, forced overdrafts, or negative debt balances. 5.3 Credit Engine Architecture & Multi-Bucket Wallet Workspace balances are managed through three logically separated credit buckets: • Rollover Bucket: Holds 100% of unused base monthly credits carried forward from the immediately preceding 30-day billing cycle. Rollover credits remain valid for one consecutive 30-day billing cycle only and expire thereafter. Rollover credits do not compound and cannot roll over a second time. • Base Monthly Bucket: Refreshes on the workspace's monthly recurring billing anchor date. At the conclusion of each billing cycle, any remaining unused balance moves 100% into the Rollover Bucket for the next month. • Top-up Bucket: Holds credits purchased on demand. Top-up credits remain valid for 12 months from the date of purchase. 5.4 Deductions Sequence (FIFO Rule) To maximize credit lifetime for the Client, rendering time is automatically deducted in order of earliest expiration: Deduction Sequence: Rollover Bucket (30-day validity) → Base Monthly Bucket (current cycle) → Top-up Bucket (12-month validity) 5.5 On-Demand Top-ups Subscribers in active standing may purchase additional video minute packs at any time directly through the dashboard. Top-up credits are billed immediately at the plan’s designated top-up rate and added to the Top-up Bucket with a 12-month expiration window. 5.6 Annual Subscriptions Annual plans represent a prepaid 12-month commercial commitment offered at a discounted rate. Base monthly video minute allocations refresh automatically on a monthly schedule throughout the 12-month commitment. 5.7 Payment Processing & Taxes • Payment Gateway: Payments are processed securely via third-party payment processors (e.g., Stripe). Client authorizes Company and its payment processors to charge designated payment methods for recurring subscription fees and voluntary top-up purchases. • Taxes: All catalog fees and prices exclude applicable taxes. Client is responsible for all applicable value-added tax (VAT), sales tax, goods and services tax (GST), or other statutory levies imposed by governmental authorities based on Client's billing jurisdiction, which will be calculated and added at checkout where applicable. 6. Subscription Lifecycle, Upgrades, and Cancellations 6.1 Self-Service Monthly Subscriptions • Upgrades: Upgrades take effect immediately. Prorated charges are applied to the active payment method, and additional plan credits are credited instantly. • Downgrades: Downgrades are scheduled as Pending and take effect at the conclusion of the active monthly billing cycle. • Cancellations: Monthly subscriptions may be canceled at any time directly through the self-service billing portal. Cancellations take effect at the end of the current paid billing cycle. Client retains full access to available credits and rendering capabilities until the cycle concludes. No partial refunds are issued for mid-cycle cancellations. 6.2 Annual Subscription Commitment Annual subscriptions are prepaid, non-refundable 12-month agreements. If Client cancels or discontinues an annual subscription mid-term: • Cancellation takes effect at the end of the 12-month prepaid period; • The workspace remains active, and monthly base quotas continue to refresh each month through the remainder of the 12-month term; and • No prorated or partial refunds will be granted for unused months. 6.3 Enterprise and Custom Orders Cancellations, renewals, and custom terms for Enterprise agreements are governed strictly by the written notice periods and stipulations set forth in the applicable signed Order Form. 6.4 Dunning and Payment Failures If an automated renewal charge fails (past_due), new monthly credit allocations are withheld. Because the platform enforces pre-render balance validation, rendering is automatically paused until payment details are updated and the renewal is successfully processed. 7. AI Accuracy, High-Fidelity Rendering, and Disclaimers 7.1 High-Fidelity Rendering Directives Client explicitly directs the Service to render Client Targeted Assets, property media, and logos with maximum visual clarity. The Service relies entirely on Client’s warranty of authorization and does not proactively blur, obscure, or redact customer-supplied brand assets. 7.2 AI Quality, Synthesis, and "Hallucinations" • Nature of Generative Models: Client acknowledges that generative AI technologies may produce unexpected factual inaccuracies, synthetic anomalies, or imperfect renderings ("AI hallucinations"). • Input-Dependent Quality: Output fidelity is directly correlated with the resolution, clarity, and factual accuracy of inputs and URLs provided by Client ("Garbage-In, Garbage-Out"). Company disclaims all liability for aesthetic, factual, or formatting defects arising from incomplete, corrupted, or low-resolution inputs. • Editorial Responsibility: Client acts as the sole Publisher of the Output and maintains exclusive responsibility for conducting an editorial review of all scripts, voiceovers, text overlays, and visuals prior to commercial distribution or public broadcast. 7.3 Notice and Takedown Procedure If a third party notifies Company that Output generated at Client’s direction infringes upon their copyright, trademark, or privacy rights, Company reserves the right, in its sole discretion, to disable, unpublish, or delete such Output from its hosting systems. Company shall notify Client without undue delay. Any such emergency action shall not constitute a breach of this Agreement nor entitle Client to fee refunds. 7.4 Joint Ownership of Compiled Output Ownership of final, compiled media files (.mp4 video files) is shared: • Client Rights: Client is granted a perpetual, worldwide, irrevocable, royalty-free license to commercialize, broadcast, monetize, and distribute the compiled Output. • Company Rights: Company retains the right to host, cache, and maintain the Output solely to provide the Service, perform technical diagnostics, and, subject to Client's prior written approval, display the Output for promotional portfolio purposes. 8. Acceptable Use Policy (AUP) & AI Transparency Compliance 8.1 Prohibited Use Cases Client shall NOT utilize the Service, API, Extension, or Output to: • Generate defamatory, libelous, harassing, hateful, or politically manipulative content; • Create malicious synthetic media or unauthorized deepfakes impersonating living individuals without explicit written consent; • Disseminate unverified professional advice in regulated high-risk domains (including medical diagnosis, legal counsel, or financial/investment recommendations); or • Violate applicable consumer protection, truth-in-advertising, or fair housing regulations (e.g., in real estate listing descriptions). 8.2 AI Watermarking & Transparency Disclosures The Service embeds a default, machine-readable AI transparency identifier in rendered Output to support global compliance (including Article 50 of the European Union AI Act). If Client utilizes custom templates or white-label options to remove or modify Company’s default AI disclosure, Client assumes sole, absolute legal, regulatory, and financial liability for ensuring compliant alternative disclosures under applicable synthetic media and consumer protection laws. 9. Liability, Indemnification, and Warranties 9.1 Publisher Indemnification Client shall defend, indemnify, and hold harmless Catchups Video Ltd., its officers, directors, employees, affiliates, and upstream infrastructure providers from and against any third-party claims, liabilities, damages, losses, costs, and reasonable legal fees arising out of or related to: • Client’s distribution, publication, or commercial broadcasting of the Output; • Infringement of third-party copyrights, trademarks, publicity rights, trade dress, or privacy rights stemming from Client Targeted Assets, listing URLs, or Extension-crawled content; • Breach of third-party website terms resulting from Client’s active URL targeting; or • Client's omission, alteration, or removal of synthetic media transparency disclosures. 9.2 Disclaimer of Warranties EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 9.3 Limitation of Liability • Exclusion of Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS REPUTATION, OR COMMERCIAL OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY. • Aggregate Liability Cap: COMPANY'S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE TOTAL FEES ACTUALLY PAID BY CLIENT TO COMPANY IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO LIABILITY. 10. Term, Termination, and Data Portability 10.1 Term and Termination This Agreement remains in effect until terminated. Either party may terminate for material breach if the breaching party fails to cure such breach within fourteen (14) days of receiving written notice. 10.2 Post-Termination Data Exit Upon contract termination: • Client may export active usage logs and rendered media assets within thirty (30) days; • Company shall permanently delete or anonymize Client contextual input data, scraped cache, and private assets within sixty (60) days, excluding records mandated by statutory tax, accounting, or auditing retention laws. 11. Governing Law and Dispute Resolution 11.1 Jurisdiction This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the State of Israel, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly disclaimed. 11.2 Amicable Resolution and Exclusive Forum The parties shall first endeavor to resolve any dispute through commercial good-faith mediation within thirty (30) days of written notice. Any unresolved legal dispute, controversy, or claim shall be submitted to the exclusive jurisdiction of the competent courts located in Tel Aviv-Yafo, Israel. 12. Contact Information For inquiries regarding these Terms of Service: • Catchups Video Ltd. • Legal & Corporate Affairs: legal@catchups.ai • Customer Support & Operations: support@catchups.ai